Account Deletion
Last updated: September 27, 2026
Delete from the website
Sign in to Ninetail, open Account from the account menu, choose Delete account, type delete account, and submit the confirmation. The website requires an authenticated session and may ask for your current password or a recent sign-in. The request is sent to the Ninetail server; success is shown only after the server finishes.
What the current flow removes
The server removes the account row and eligible user-owned records that can be removed safely, including profile data, saved location, sign-in provider links, sessions, push devices, notification preferences, reservations, messages sent by the user, reviews, showcase settings, staff memberships, and business profiles owned by the user. If an open external subscription remains, or financial, referral-commission, or administrator-support records need to be retained, self-service deletion is refused rather than silently erasing them. User-owned images are queued for removal from configured object storage; deletion retries until the provider confirms removal, and the result reports if image cleanup is pending.
Subscription prerequisite
Ninetail does not cancel a web or app-store subscription during account deletion. If the account or an owned business has a provider subscription that may still renew, or provider cancellation has not reached its expired state, the server refuses deletion until the subscription state is resolved.
Records that may remain
Transactional delivery, billing, referral-commission, provider, security, and legally required records may remain after the account row is removed. Deleting a Ninetail account does not delete records held by an app store, sign-in provider, email or push service, or billing provider. Separate contact-form submissions are not removed by the account-deletion flow and may remain after account deletion. Ninetail does not publish a fixed retention period in this notice.
If deletion is refused or unavailable
If a subscription remains open, cancel it with the provider before retrying deletion. If you cannot sign in or deletion is refused, email [email protected] with the account email and error shown. A support email does not itself cancel a subscription. Never send a password, access token, payment-card number, or provider secret.