Account Deletion
Current implementation summary - legal review required
Delete from the website
Sign in to Ninetail, open Account from the account menu, choose Delete account, type delete account, and submit the confirmation. The website requires an authenticated session and may ask for your current password or a recent sign-in. The delete action is sent to the Ninetail server and the success state is shown only after the server finishes.
What the current flow removes
The server removes the account row and user-owned records that can be removed safely, including profile data, saved location, sign-in provider links, sessions, push devices, notification preferences, reservations, messages sent by the user, reviews, showcase settings, staff memberships, and business profiles owned by the user. If subscription or historical billing records must remain, self-service deletion is refused for administrator handling instead of cascading those records away. User-owned images are recorded for removal from the configured object store inside the same database transaction, then deleted and retried until the provider confirms each removal. The delete response reports whether image cleanup is still pending.
Subscription prerequisite
Ninetail does not call Polar, RevenueCat, Apple, Google, or another external billing provider as part of account deletion. If the account or one of its businesses has an open provider subscription or a provider-linked cancellation that is not confirmed, the server refuses deletion and explains that the subscription must be cancelled and confirmed first. This prevents local deletion from leaving a renewal without its account relationship.
Records that may remain
Some transactional delivery records, provider-held records, or records needed for security, financial reconciliation, platform integrity, or a legal obligation may remain without an active account relationship. Ninetail does not publish a fixed retention period here because the launch retention schedule, legal exceptions, and processor-deletion arrangements still require business and legal review.
If deletion is refused or unavailable
If an external subscription is still open, cancel it through the applicable billing provider or contact [email protected] with the business details. If deletion is refused because subscription, billing, or support records need administrator handling, contact [email protected]. Do not send a password or provider secret by email.
Launch decisions still pending
The contracting entity and postal address, launch jurisdictions, minimum age, governing law, retention schedule, transfer mechanisms, and processor-deletion terms remain pending business and legal review. This page describes implementation behavior and is not legal approval.