Terms of Use
Last updated: September 28, 2026
1. About these Terms
PT NINE TAIL SOLUTION, located in Tangerang, Indonesia, is the contracting entity for these Terms. They govern use of the Ninetail website and app for pet-care discovery, appointment requests, booking-related communication, reviews, and business workspace features. Businesses that use Ninetail remain independent providers.
2. Accounts and authority
To create or use a Ninetail account or any account feature, you must be at least 18 years old. By creating or using an account, you confirm that you are 18 or older and able to enter an agreement under the law that applies to you. If you act for a business, you also confirm that you have authority to bind it. Provide accurate account information, protect your sign-in credentials, and contact support if you believe someone used your account without permission.
3. Ninetail's role
Ninetail provides a directory and tools to discover, request, and manage appointments offered by independent pet groomers and veterinary businesses. Ninetail does not provide grooming, veterinary care, or other appointment services, supervise a business, or promise that a particular business, time, service, or result will be available.
4. Reservations and appointment payments
A reservation may be pending until the business confirms it. Rely on the status shown in Ninetail and any confirmation from the business. Each business sets its services, prices, eligibility, cancellation and refund terms, and is responsible for delivering the appointment. Contact the business about its services or appointment charges. Ninetail does not collect or route payment for appointments or services.
5. Business subscriptions
Business workspace features require a separate subscription for each business. New web checkouts use Paddle as Merchant of Record; existing Polar subscriptions remain with Polar until they end. A purchase in the iOS or Android app is validated and synchronized through RevenueCat and billed by Apple or Google, as applicable. The checkout or store shows the price, billing interval, taxes, renewal, cancellation, and refund terms for that purchase. Under Ninetail's current shared access rule, workspace entitlement continues through the current billing period and the 14-day grace window after its recorded period end.
6. Content you submit
You keep ownership of content you submit. You give Ninetail a non-exclusive permission to host, store, format, and display that content as needed to operate the feature you use. Business profile details, photos, and reviews may be visible to the audience shown in the product. Submit only content you have the right to use, and do not include private information that is not needed for the feature.
7. Acceptable use
Use Ninetail lawfully and do not impersonate another person, misrepresent a business, infringe another person's rights, harass or threaten someone, send harmful or unsolicited material, disrupt the service, scrape or copy protected content, or try to access an account or system without permission.
8. Access and service changes
We may remove content, restrict an account, or suspend access when reasonably needed to protect users, investigate misuse, address a security issue, or comply with law. We may change or discontinue features. Nothing in this section limits rights that cannot be restricted under applicable law.
9. Privacy and third-party services
Our Privacy Policy and Cookie Policy describe information handled by Ninetail and current browser storage. Ninetail uses service providers to operate the platform, including for hosting, maps, authentication, image storage, email, push delivery, phone verification, and subscription billing. A provider's own terms and privacy notice may apply when you use its service.
10. Disclaimers
Ninetail is provided as available. To the extent permitted by applicable law, we do not warrant uninterrupted access, the accuracy or availability of a business listing, or the quality or outcome of a service provided by an independent business. Nothing in these Terms excludes or limits a warranty or liability that applicable law does not allow to be excluded or limited.
11. Account deletion
You can request account deletion from the website's signed-in Account page. Deletion does not cancel a web or app-store subscription, and a subscription that may still renew or has not reached its expired state may prevent deletion until resolved. Billing, referral-commission, delivery, security, provider, or legally required records may remain. See the Account Deletion page for the current steps and records affected.
12. Contact
For questions about these Terms or a Ninetail account, email [email protected]. PT NINE TAIL SOLUTION is the contracting entity for these Terms and is located in Tangerang, Indonesia. These Terms do not limit rights or remedies that cannot be waived under the law that applies to you.