Privacy Policy
Last updated: September 28, 2026
1. Contracting entity and scope
The contracting entity identified in the Ninetail website Terms is PT NINE TAIL SOLUTION, located in Tangerang, Indonesia. This notice covers the Ninetail website and app, including customer discovery and booking features and business workspaces.
2. Information handled
Depending on how you use Ninetail, we handle account details such as your name, email address, phone number and verification status if you choose phone verification, password hash, sign-in provider identifiers, saved location, and session information; business names, profiles, services, prices, hours, locations, photos, and staff details; reservations and requests, including selected services, dates, times, statuses, business and customer contact details, and any location shared for a reservation; messages and attached images, reviews and replies; contact-form submissions (name, email address, and message); and device, app-version, push-token, and notification-preference information. If you create a business subscription, we also receive provider identifiers, subscription and payment status, amounts, billing periods, and store or provider metadata. Subscription providers process payment details for their transactions; Ninetail does not collect appointment payment-card details.
3. How information is used
We use information to create and secure accounts, show business profiles, search and match locations, manage reservations, provide messaging and reviews, operate business workspaces, administer subscriptions, send account, booking, verification, and support communications, respond to requests, prevent misuse, and maintain the platform.
4. Who receives information
When you request a reservation, the relevant business receives details needed to review and manage it, which can include your contact details, selected service, appointment time, and a location you chose to share. A saved location in your Ninetail account is private unless you choose to include it in a reservation. Business profiles and reviews you publish may be visible to visitors. We also share information with service providers that help operate Ninetail and with authorities or other parties when required by law or needed to protect users and the platform.
5. Service providers
Current integrations include Google Maps for map, place-search, and geocoding features; Google or Apple when you choose those sign-in methods; Resend for transactional email; Expo's push service for app notifications; Twilio Verify for one-time phone verification when that feature is available and you request verification; Paddle for new web subscription checkout and billing; Polar for existing web subscriptions; and RevenueCat to validate and synchronize iOS and Android subscriptions, which are billed by Apple or Google. We also use hosting, database, and R2-compatible object-storage services for platform data and uploaded images. Providers handle information under their own terms and service arrangements.
6. Subscriptions and appointment payments
Ninetail does not collect or route payment for an appointment or service. Customers arrange those charges directly with the business. Paddle is the Merchant of Record for new web business-subscription purchases, while existing Polar subscribers remain billed by Polar; for iOS or Android purchases, Apple or Google handles the store transaction and RevenueCat validates and synchronizes subscription status. Ninetail receives subscription and transaction records needed to manage access and support billing. Do not send payment-card details to Ninetail support.
7. Email, SMS, and push messages
We use email for account, booking, subscription, and support messages. If you request phone verification and the feature is available, Twilio Verify sends a one-time verification message. The current web app does not offer a marketing newsletter, and Ninetail does not use phone verification as a marketing-text program. If you enable app notifications, the app's push token and delivery status are used to route those notifications.
8. Cookies and browser storage
The website uses authentication cookies, a language-preference cookie, and a 30-day referral-attribution cookie when you arrive with a valid business referral code. The website does not currently load third-party analytics or advertising trackers. Theme preference is stored in browser storage rather than a cookie. See the Cookie Policy for names, purposes, and browser controls.
9. Retention and deletion
We keep information while it is needed to operate an account or feature, handle billing and delivery, protect the platform, resolve disputes, or meet legal obligations. Website account deletion removes eligible account and user-owned records, but some billing, referral-commission, security, delivery, provider-held, or legally required records may remain; deletion does not erase records held by another provider. Contact-form submissions are stored separately from account data and are not removed by self-service website account deletion; email [email protected] with a request about a submission. See the Account Deletion page. This notice does not promise a fixed retention period.
10. Requests and choices
You can update some account and business details on the website and request account deletion from the website's signed-in Account page. Depending on the law that applies to you, you may also be able to request access, correction, deletion, or a copy of information. Email [email protected] with the account email and request; we may verify your identity before responding. A self-service data export is not currently available.
11. Children
Ninetail accounts and account features are for people 18 or older; people under 18 must not create or use an account. The current web signup paths do not ask for a birth date or verify a user's age; this is an eligibility rule, not an age-verification step. If you believe someone under 18 has provided personal information to Ninetail, contact [email protected] with enough information to help locate it. Do not email a password or identity document.
12. Processing in other locations
PT NINE TAIL SOLUTION is located in Tangerang, Indonesia, and service providers may operate systems in other locations. Information may therefore be processed outside the state or country where you use Ninetail. This notice does not promise that information is stored only in the United States or specify a particular transfer mechanism.
13. Security
We use access controls and technical measures designed to protect information. No website, device, or transmission method can be guaranteed completely secure. Protect your account credentials and contact support if you suspect unauthorized access.
14. Changes
We may update this notice as Ninetail changes. The version and revision date posted on this page are the current ones. Any notice or consent required for a particular change will be handled as required by applicable law.
15. Contact
For privacy questions or a verified data request, email [email protected]. PT NINE TAIL SOLUTION is the contracting entity identified in the website Terms and is located in Tangerang, Indonesia.