Ninetail Help and Support
Current product support
Account and sign-in
Use the Account page to review your profile, saved location, notification settings, and account deletion. A deleted account cannot be restored or used to sign in. If you cannot access the account, contact [email protected] and do not include your password.
Bookings and messages
Ninetail stores reservation timing, business details, messages, and reviews to provide the booking platform. Appointment or service payments are handled directly with the applicable business, not through Ninetail. Questions about a business's service, cancellation, or appointment refund should go to that business.
Business subscriptions
Subscription status, renewal, cancellation, price, trial, tax, and refund terms are shown by the applicable checkout or app store. If account deletion says a subscription may still renew, cancel it through the provider and contact support with the business details if the local status does not update.
Privacy and data requests
Delete an accessible account from Account. For access, correction, portability, or a request involving retained records, email [email protected]. We verify requests before disclosing or changing account information.
Contact support
Use the form at /contact or email [email protected]. Include the page and a short description of the issue, but never send a password, access token, payment-card number, or provider secret.